Email Etiquette Quiz

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1

What are the factors you should consider before writing an e-mail message?
- The purpose of the e-mail message.
- Your recipient’s mood.
- The subject of the e-mail message.
- Your friendship with the recipient.
- Your relationship to the recipient.
- How interesting your message is.
- When you think the recipient will read the message.
2

What are the guidelines for writing subject lines?
- Do not try to trick your reader.
- Use all lowercase letters.
- Indicate if you need a reply.
- Help recipients prioritize.
- Update subject lines on replies.
3

What are the guidelines for writing effect greetings?
- Use generic greetings for group e-mails.
- Include personal information.
- Address recipients by name.
- Identify your topic.
- Always begin with “hello.”
- Identify yourself.
4

What are the guidelines for ensuring that the tone of your message enhances its effectiveness?
- Use qualifiers to soften your message.
- Eliminate qualifiers.
- Use exclamations points.
- Remain consistent, friendly, and personable.
- Be careful when using “I” statements.
- Use many adjectives.
5

It is important you know how to construct an appropriate and effective e-mail message, which of the following statements describe when it is not appropriate to use emotions and internet abbreviations.
- When you are writing a professional e-mail message.
- If you are not friends with the recipient.
- If you are unsure whether your recipients know their meaning.
- When you are writing e-mail messages at work.
- If you think using them may weaken your credibility.
- When you are sending a group e-mail message.
6

When it is not appropriate to use emotions and electronic abbreviations.
- If your message will be met with apathy.
- When you are using many lists in your message.
- If you think using them may weaken your credibility.
- When you are writing a professional e-mail message.
- If you are unsure whether your recipients know their meaning.
- When you are describing a serious matter.
7

What are the guidelines for using lists effectively?
- Ensure the text of your list is aligned.
- Ensure your list items are of equal importance.
- Keep list items parallel.
- End list items with a period.
- Capitalize the first letter of a list item.
- Use complete sentences.
- Keep your list under ten items.
8

You've addressed an email to all your employees including the Regional Sales Manager. In which heading would you put it in?
- BCC
- CC
- TO
9

Consider the subject of this e-mail “New color printer that will met your needs.” Choose the best tone in which to compose it.
- Mr. Spear, I am writing to announce the introduction of a product line that will meet all of your needs.
- Hello, Mr. Spear. I think we have the type of printer that you’ve been looking for.
- Ron, I just wanted to drop a line and let you know that we have a new product in that I think you’ll like.
10

As the Marketing Coordinator, you report directly to Bret Townsend. The two of you have a friendly but professional relationship. What tone should you use?
- Formal, yet natural.
- Casual, but not too casual.
- Informal, but not disrespectful.
11

Everyone is different, and so are their answers. What is your:
- Gender
- Birth Year

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Email Etiquette Quiz

What are the factors you should consider before writing an e-mail message?

What are the guidelines for writing subject lines?

What are the guidelines for writing effect greetings?

What are the guidelines for ensuring that the tone of your message enhances its effectiveness?

It is important you know how to construct an appropriate and effective e-mail message, which of the following statements describe when it is not appropriate to use emotions and internet abbreviations.

When it is not appropriate to use emotions and electronic abbreviations.

What are the guidelines for using lists effectively?

You've addressed an email to all your employees including the Regional Sales Manager. In which heading would you put it in?

Consider the subject of this e-mail “New color printer that will met your needs.” Choose the best tone in which to compose it.

As the Marketing Coordinator, you report directly to Bret Townsend. The two of you have a friendly but professional relationship. What tone should you use?

Everyone is different, and so are their answers. What is your:

Post This Quiz

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